Xerox Service Experience

The Xerox service experience is designed to provide you with support that is simple, efficient and tailored to your needs. As remote and hybrid work become standard, their service model has evolved beyond traditional repair approaches, driven by technology, data, and sustainability demands. Through self-service tools and customer portals, you are empowered to resolve issues quickly and stay in control. With a focus on innovation, flexibility, and reliability, Xerox ensures fast, remote solutions to maximise uptime and keep your operations smooth.

Xerox devices are designed for self-monitoring, ensuring automatic adjustments, supply reordering, and 24/7 issue resolution before problems occur. Xerox Remote Services connects your devices to our support infrastructure, saving time and boosting productivity, all with security as a priority. Key benefits:

• Automated meter reporting
• Supplies replenishment
• Real-time diagnostics
• Automated software updates
• Management of both Xerox and non-Xerox printers

Your data stays secure with no personal or sensitive information shared.

Visit How to Connect to Remote Services for instructions on connecting your devices to Xerox Remote Services.

Device Connectivity is critical to the delivery of an enhanced Xerox Service Experience, that is simple, efficient and provides the support you need. Connectivity is based on a technology platform that provides a secure end-to-end system for connecting printers to the Xerox infrastructure. Xerox AI proprietary technologies securely transmit critical service data, such as firmware versions, fault history, service items approaching replacement intervals, and diagnostic information. Simply connect and ensure that all office and production devices are set up to share and transmit to Xerox systems. Your Xerox device only shares data needed to maintain optimum performance, keeping your data safe at every step.

Xerox has a range of online tools that are available to you to support your device management. You have 24/7 access to self-support content and use the latest insights, tools and helpful videos.

Xerox® Easy Assist App: An intuitive experience in the palm of your hand. A convenient, secure and easy-to-use mobile app that simplifies installation and provides real-time monitoring and management of your printer or multifunction printer (MFP). Xerox Forums: Peer-to-peer forum where clients help each other with answers to questions about Xerox printer, software and app products. Visit Community Home page - Customer Support Forum and browse the community.Xerox YouTube Channel: Clients can easily find all the videos for a particular product model using our Playlists. Visit Xerox Support – YouTube. Find easy, instant, online assistance from Xerox support. Search for your product in our playlist. Xerox Knowledge Base: Easy, online portal where clients can search support, and information for their specific equipment. See here Product Support and Drivers – Xerox.On-board device help: With intelligent printers that display what is going on intuitively so that any user can fix it by following the instructions and videos on the panel. Prevents the escalation of paper jams, empty paper trays and toner out etc.., to technical support. No tools or external diagnosis required. CareAR Instruct: A simple to use mobile app with visually immersive, step-by-step guidance and instructional content to quickly and confidently complete routine maintenance tasks, troubleshooting and more. Visit http://www.xerox.com/carear-instruct to select a compatible device, and click on your model for a QR code to install the app.